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| SERVICE Jim Macadam Equipment Ltd provides uncompromising quality and service for all products supplied on a nationwide basis. Most companies describe their services department as 'Part Sales and Service' but Macadams put the 'Service' part first. The company has a policy of continuous education through product training for its parts staff, sales and service engineers resulting in a very high level of product knowledge. To insure that its dealers and distributors present a consistent image and level of service, CASE operates a dealer standards certification programme. This programme monitors and assesses dealers on all aspects of their businesses covering areas such as business management, financing, parts and service support, and facilities. Jim Macadam Equipment Ltd have to perform to a certain level to get certification from CASE. Our mobile telephone number is on the gate. We are on call 24 hours a day seven days a week. This level of availability to our customers is part of our dealer standards with CASE. We are also involved in the Partners in Excellence programme which is operated by TEREX and with the Customer Satisfaction and Loyalty Programme (CSL) launched by CASE in 1995. |
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